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Kiyana Dubard, MA 

Strategic Communicator |Systems Thinker |Document Specialist |People Leader

I analyze how people interact with systems and translate those insights into product strategy, user research, and clear communication.

This portfolio represents how I think.

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It's not a collection of deliverables for the sake of showing output. It's a curated look at how I approach problems — how I research, how I strategize, how I build systems, and how I communicate decisions to the people who need to act on them.

Every project in this portfolio was shaped by the same question: does this actually work for the person it's supposed to serve?

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Whether I'm developing a product strategy, conducting user research, or designing a documentation system, I start with the human on the receiving end and work backward from there.

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I come from operations — not a design studio, not a tech internship, not a UX bootcamp. My perspective was built managing people and processes under pressure, then refined through graduate study in Professional Communication. That combination means I don't just think about how something looks on paper — I think about whether it works when a real person encounters it at 4 AM on a warehouse floor, or in a meeting they didn't want to be in, or in an inbox with 200 unread messages.

If that resonance matters to you, keep reading.

What You'll Find Here

This portfolio is organized into three sections, each representing a different dimension of how I work:
Product Strategy & Strategic Communication
This is where I think about the what and the why.

How do you position a product, a program, or an initiative so that the right people understand it, care about it, and act on it?

These projects demonstrate my ability to analyze audiences, develop messaging frameworks, and build communication strategies that connect organizational goals to human behavior.
READ HERE
User Research & Experimentation
This is where I ask questions and test assumptions.

How do people actually experience the systems we build for them? What do they struggle with? What do they ignore?

These projects demonstrate my ability to design research, gather and synthesize data, and translate findings into actionable recommendations that improve real experiences.
READ HERE
Systems, Documentation, & Content Architecture
This is where I build.

How do you take complex, messy, or scattered information and turn it into something structured, navigable, and usable?

These projects demonstrate my ability to design information systems, create technical documentation, and build content architectures that make knowledge accessible and scalable.
READ HERE
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